Responding to unemployment claims is crucial to lowering an employer’s unemployment costs. Even if the claim filed is a layoff or a non-contestable claim, it is still critical that these claims get responded to. Often, employers do not realize that non-response to claims can cause loss of appeal rights in the future – should the reason for separation change.
It’s important to understand the unique unemployment laws and deadlines associated with different states. Many businesses operate in more than one state, and in many cases a certain state may have a 10 or 15 day deadline to respond to a claim. A good baseline rule is to respond to any claim, regardless of the state, within 7 days to ensure compliance among all states.
When it comes down the reason for separation, it is important that documentation is included to help back up an employer’s response. The state is always looking for write ups, warnings, policies, acknowledgements, and signed resignation letters. It is hard for employers to win a discharge case without having sufficient documentation to back up their story.
There are many different forms associated with a single unemployment claim that gets filed. For example, you may receive an initial form from the local office, a relief of charge form, and an additional questionnaire – all for the same claimant! It’s critical that all these forms are responded to by the deadline listed on the form (many times different forms have different deadlines) along with sufficient documentation to back up the case.
Dunn Corporate Resources gives clients the ability to process unemployment claims all in one centralized dashboard – and all replies are reviewed by our unemployment experts before going back to the state to ensure the highest probability of winning a claim. For a demo of our online system, contact one of our friendly claims managers – we will be happy to discuss our solutions with you.